Awesome

</div>

春松客服

https://www.cskefu.com

版本	文档中心	Git 分支	状态
v8.x	v8	GitHub \| Gitee	Active, 维护中
v7.x	v7	GitHub \| Gitee	Sunset, 维护终止

:hearts: 春松客服的愿景：

公元 2032 年内，1000 万企业上线开源客服系统

:innocent: 春松客服的承诺:

坚持基础功能开源，不发布垃圾
坚持持续优化
坚持商业友好授权

春松客服宣言视频： Bilibili | YouTube

新版本介绍：观看春松客服 v8 新版本发布会 @ 2023-07-01

媒体报道

开发者列表 ✨

:evergreen_tree: 春松客服是开源的智能客服系统，于 2018 年 9 月由 Chatopera 发布，在开源社区协作中优化和完善，春松客服属于春松客服开源社区。

<table> <tbody> <tr> <td align="center" valign="top" width="11.11%"><a href="https://github.com/mukaiu"><img src="https://avatars.githubusercontent.com/u/7746790?v=4?s=50" width="50px;" alt="Mukaiu"/> Mukaiu</a> <a href="https://github.com/cskefu/cskefu/commits?author=mukaiu" title="Code">💻</a> <a href="#infra-mukaiu" title="Infrastructure (Hosting, Build-Tools, etc)">🚇</a></td> <td align="center" valign="top" width="11.11%"><a href="https://www.linkedin.com/in/hai-liang-wang/"><img src="https://avatars.githubusercontent.com/u/3538629?v=4?s=50" width="50px;" alt="Hai Liang W."/> Hai Liang W.</a> <a href="#plugin-hailiang-wang" title="Plugin/utility libraries">🔌</a> <a href="#financial-hailiang-wang" title="Financial">💵</a></td> <td align="center" valign="top" width="11.11%"><a href="https://github.com/shih945"><img src="https://avatars.githubusercontent.com/u/29646781?v=4?s=50" width="50px;" alt="SHIH"/> SHIH</a> <a href="https://github.com/cskefu/cskefu/commits?author=shih945" title="Code">💻</a></td> <td align="center" valign="top" width="11.11%"><a href="https://github.com/luruiGit"><img src="https://avatars.githubusercontent.com/u/49265205?v=4?s=50" width="50px;" alt="luruiGit"/> luruiGit</a> <a href="https://github.com/cskefu/cskefu/commits?author=luruiGit" title="Code">💻</a></td> <td align="center" valign="top" width="11.11%"><a href="http://enze5088.github.io"><img src="https://avatars.githubusercontent.com/u/14285786?v=4?s=50" width="50px;" alt="Enze"/> Enze</a> <a href="https://github.com/cskefu/cskefu/commits?author=enze5088" title="Code">💻</a></td> <td align="center" valign="top" width="11.11%"><a href="https://blog.dengchao.fun"><img src="https://avatars.githubusercontent.com/u/16363180?v=4?s=50" width="50px;" alt="邓超"/> 邓超</a> <a href="https://github.com/cskefu/cskefu/commits?author=DevDengChao" title="Code">💻</a></td> <td align="center" valign="top" width="11.11%"><a href="https://github.com/Happy5"><img src="https://avatars.githubusercontent.com/u/53087368?v=4?s=50" width="50px;" alt="Happy5"/> Happy5</a> <a href="#ideas-Happy5" title="Ideas, Planning, & Feedback">🤔</a></td> <td align="center" valign="top" width="11.11%"><a href="https://www.csdn.net"><img src="https://avatars.githubusercontent.com/u/3679798?v=4?s=50" width="50px;" alt="kyle"/> kyle</a> <a href="https://github.com/cskefu/cskefu/commits?author=kylezhang" title="Code">💻</a> <a href="#talk-kylezhang" title="Talks">📢</a></td> <td align="center" valign="top" width="11.11%"><a href="https://github.com/xianliwang"><img src="https://avatars.githubusercontent.com/u/52594347?v=4?s=50" width="50px;" alt="xianliwang"/> xianliwang</a> <a href="#video-xianliwang" title="Videos">📹</a> <a href="https://github.com/cskefu/cskefu/commits?author=xianliwang" title="Tests">⚠️</a></td> </tr> <tr> <td align="center" valign="top" width="11.11%"><a href="https://github.com/lihang2016"><img src="https://avatars.githubusercontent.com/u/23203931?v=4?s=50" width="50px;" alt="lihang2016"/> lihang2016</a> <a href="#ideas-lihang2016" title="Ideas, Planning, & Feedback">🤔</a></td> <td align="center" valign="top" width="11.11%"><a href="https://github.com/live-in-the-moment"><img src="https://avatars.githubusercontent.com/u/62800943?v=4?s=50" width="50px;" alt="live-in-the-moment"/> live-in-the-moment</a> <a href="#ideas-live-in-the-moment" title="Ideas, Planning, & Feedback">🤔</a> <a href="https://github.com/cskefu/cskefu/issues?q=author%3Alive-in-the-moment" title="Bug reports">🐛</a> <a href="https://github.com/cskefu/cskefu/commits?author=live-in-the-moment" title="Tests">⚠️</a></td> <td align="center" valign="top" width="11.11%"><a href="https://github.com/ArioWei"><img src="https://avatars.githubusercontent.com/u/41034256?v=4?s=50" width="50px;" alt="ArioWei"/> ArioWei</a> <a href="https://github.com/cskefu/cskefu/commits?author=ArioWei" title="Tests">⚠️</a></td> <td align="center" valign="top" width="11.11%"><a href="http://www.youkefu.cn"><img src="https://avatars.githubusercontent.com/u/48078408?v=4?s=50" width="50px;" alt="优客服"/> 优客服</a> <a href="https://github.com/cskefu/cskefu/commits?author=youkefu" title="Code">💻</a> <a href="https://github.com/cskefu/cskefu/commits?author=youkefu" title="Tests">⚠️</a> <a href="#business-youkefu" title="Business development">💼</a> <a href="#design-youkefu" title="Design">🎨</a></td> <td align="center" valign="top" width="11.11%"><a href="https://github.com/lecjy"><img src="https://avatars.githubusercontent.com/u/9280760?v=4?s=50" width="50px;" alt="lecjy"/> lecjy</a> <a href="#ideas-lecjy" title="Ideas, Planning, & Feedback">🤔</a> <a href="#talk-lecjy" title="Talks">📢</a></td> <td align="center" valign="top" width="11.11%"><a href="https://github.com/xl111"><img src="https://avatars.githubusercontent.com/u/64338718?v=4?s=50" width="50px;" alt="徐。。"/> 徐。。</a> <a href="https://github.com/cskefu/cskefu/commits?author=xl111" title="Code">💻</a></td> <td align="center" valign="top" width="11.11%"><a href="https://github.com/viaco2ove"><img src="https://avatars.githubusercontent.com/u/8044837?v=4?s=50" width="50px;" alt="viaco2ove"/> viaco2ove</a> <a href="https://github.com/cskefu/cskefu/commits?author=viaco2ove" title="Code">💻</a></td> <td align="center" valign="top" width="11.11%"><a href="https://github.com/understanding"><img src="https://avatars.githubusercontent.com/u/2801277?v=4?s=50" width="50px;" alt="understanding"/> understanding</a> <a href="https://github.com/cskefu/cskefu/commits?author=understanding" title="Tests">⚠️</a></td> <td align="center" valign="top" width="11.11%"><a href="https://github.com/MQPearth"><img src="https://avatars.githubusercontent.com/u/32632796?v=4?s=50" width="50px;" alt="MQPearth"/> MQPearth</a> <a href="https://github.com/cskefu/cskefu/commits?author=MQPearth" title="Tests">⚠️</a></td> </tr> <tr> <td align="center" valign="top" width="11.11%"><a href="https://github.com/SkorpiosL"><img src="https://avatars.githubusercontent.com/u/32902343?v=4?s=50" width="50px;" alt="SkorpiosL"/> SkorpiosL</a> <a href="https://github.com/cskefu/cskefu/commits?author=SkorpiosL" title="Tests">⚠️</a></td> <td align="center" valign="top" width="11.11%"><a href="https://github.com/always-China"><img src="https://avatars.githubusercontent.com/u/49581101?v=4?s=50" width="50px;" alt="hua"/> hua</a> <a href="https://github.com/cskefu/cskefu/commits?author=always-China" title="Code">💻</a></td> <td align="center" valign="top" width="11.11%"><a href="https://github.com/wq11123"><img src="https://avatars.githubusercontent.com/u/40993206?v=4?s=50" width="50px;" alt="wq11123"/> wq11123</a> <a href="https://github.com/cskefu/cskefu/commits?author=wq11123" title="Tests">⚠️</a> <a href="#video-wq11123" title="Videos">📹</a> <a href="#ideas-wq11123" title="Ideas, Planning, & Feedback">🤔</a></td> <td align="center" valign="top" width="11.11%"><a href="https://github.com/MouMouQQ"><img src="https://avatars.githubusercontent.com/u/101631131?v=4?s=50" width="50px;" alt="MouMouQQ"/> MouMouQQ</a> <a href="#ideas-MouMouQQ" title="Ideas, Planning, & Feedback">🤔</a> <a href="https://github.com/cskefu/cskefu/commits?author=MouMouQQ" title="Tests">⚠️</a></td> <td align="center" valign="top" width="11.11%"><a href="https://github.com/tigerun"><img src="https://avatars.githubusercontent.com/u/17540364?v=4?s=50" width="50px;" alt="Tigerun"/> Tigerun</a> <a href="#ideas-tigerun" title="Ideas, Planning, & Feedback">🤔</a></td> <td align="center" valign="top" width="11.11%"><a href="https://github.com/yangbailiang"><img src="https://avatars.githubusercontent.com/u/50096675?v=4?s=50" width="50px;" alt="yangbailiang"/> yangbailiang</a> <a href="https://github.com/cskefu/cskefu/issues?q=author%3Ayangbailiang" title="Bug reports">🐛</a> <a href="https://github.com/cskefu/cskefu/commits?author=yangbailiang" title="Tests">⚠️</a></td> <td align="center" valign="top" width="11.11%"><a href="https://github.com/lokywang"><img src="https://avatars.githubusercontent.com/u/28672424?v=4?s=50" width="50px;" alt="lokywang"/> lokywang</a> <a href="#ideas-lokywang" title="Ideas, Planning, & Feedback">🤔</a></td> <td align="center" valign="top" width="11.11%"><a href="https://github.com/jichoucc"><img src="https://avatars.githubusercontent.com/u/87190214?v=4?s=50" width="50px;" alt="jichoucc"/> jichoucc</a> <a href="https://github.com/cskefu/cskefu/issues?q=author%3Ajichoucc" title="Bug reports">🐛</a> <a href="https://github.com/cskefu/cskefu/commits?author=jichoucc" title="Tests">⚠️</a></td> <td align="center" valign="top" width="11.11%"><a href="https://github.com/wuyongyin"><img src="https://avatars.githubusercontent.com/u/20410234?v=4?s=50" width="50px;" alt="wuyongyin"/> wuyongyin</a> <a href="#ideas-wuyongyin" title="Ideas, Planning, & Feedback">🤔</a></td> </tr> <tr> <td align="center" valign="top" width="11.11%"><a href="https://github.com/wangdayan"><img src="https://avatars.githubusercontent.com/u/62323175?v=4?s=50" width="50px;" alt="Claire"/> Claire</a> <a href="https://github.com/cskefu/cskefu/commits?author=wangdayan" title="Tests">⚠️</a></td> <td align="center" valign="top" width="11.11%"><a href="https://github.com/zc1813400107"><img src="https://avatars.githubusercontent.com/u/46372405?v=4?s=50" width="50px;" alt="super"/> super</a> <a href="https://github.com/cskefu/cskefu/commits?author=zc1813400107" title="Code">💻</a> <a href="https://github.com/cskefu/cskefu/commits?author=zc1813400107" title="Documentation">📖</a></td> <td align="center" valign="top" width="11.11%"><a href="https://github.com/xiaobo9"><img src="https://avatars.githubusercontent.com/u/1284376?v=4?s=50" width="50px;" alt="xiaobo9"/> xiaobo9</a> <a href="https://github.com/cskefu/cskefu/commits?author=xiaobo9" title="Code">💻</a></td> <td align="center" valign="top" width="11.11%"><a href="https://github.com/zhangchanglong"><img src="https://avatars.githubusercontent.com/u/3481828?v=4?s=50" width="50px;" alt="zhangchanglong"/> zhangchanglong</a> <a href="#eventOrganizing-zhangchanglong" title="Event Organizing">📋</a></td> <td align="center" valign="top" width="11.11%"><a href="https://samzong.me"><img src="https://avatars.githubusercontent.com/u/13782141?v=4?s=50" width="50px;" alt="Samzong Lu"/> Samzong Lu</a> <a href="#eventOrganizing-SAMZONG" title="Event Organizing">📋</a> <a href="#projectManagement-SAMZONG" title="Project Management">📆</a> <a href="#design-SAMZONG" title="Design">🎨</a></td> <td align="center" valign="top" width="11.11%"><a href="https://github.com/halfray"><img src="https://avatars.githubusercontent.com/u/8181982?v=4?s=50" width="50px;" alt="halfray"/> halfray</a> <a href="https://github.com/cskefu/cskefu/issues?q=author%3Ahalfray" title="Bug reports">🐛</a></td> <td align="center" valign="top" width="11.11%"><a href="https://github.com/kely33"><img src="https://avatars.githubusercontent.com/u/134681303?v=4?s=50" width="50px;" alt="kely33"/> kely33</a> <a href="https://github.com/cskefu/cskefu/issues?q=author%3Akely33" title="Bug reports">🐛</a></td> <td align="center" valign="top" width="11.11%"><a href="https://github.com/lecjy"><img src="https://avatars.githubusercontent.com/u/9280760?v=4?s=50" width="50px;" alt="lecjy"/> lecjy</a> </td> </tr> </tbody> </table>

功能介绍

春松客服提供的开源代码，即CSKeFu，包含多个开箱即用的模块：

账号及组织机构管理：按组织、角色分配账号权限
坐席监控：设置坐席监控角色的人员可以看到并干预访客会话
联系人和客户管理：CRM 模块，管理联系人和客户，细粒度维护客户信息，自定义标签和打标签，记录来往历史等
网页渠道组件：一分钟接入对话窗口，支持技能组、邀请和关联联系人等
Facebook 渠道组件：快速接入 Facebook Messenger 渠道，通过 Messenger 支持 Facebook 粉丝页、Shopify 等海外社交、电商平台
坐席工作台：汇聚多渠道访客请求，坐席根据策略自动分配，自动弹屏，转接等
机器人客服：与Chatopera 云服务集成
企业聊天：支持企业员工在春松客服系统中群聊和私聊
质检：历史会话、服务小结、服务反馈及相关报表

了解功能详细介绍，参考文档中心。

产品演示

欢迎页 <img src="./public/assets/cskefu-screen-1.jpg" width="900"> <details> <summary>展开查看更多产品截图</summary> 坐席工作台 <img src="./public/assets/44915582-eb8d2c80-ad65-11e8-8876-86c8b5bb5cc7.png" width="900"> 坐席监控 <img src="./public/assets/44915711-432b9800-ad66-11e8-899b-1ea02244925d.png" width="900"> 集成客服机器人 <img src="./public/assets/51080565-4b82df00-1719-11e9-8cc4-dbbec0459224.png" width="900"> 客服机器人应答 <img src="./public/assets/51080567-50479300-1719-11e9-85d8-d209370c9d10.png" width="900"> </details>

快速开始

春松客服用户使用指南

快速的了解和介绍春松客服
快速的查找和春松客服相关的材料

下载《春松客服用户使用指南》。

安装部署

支持云原生环境，容器化一键部署，现在就使用春松客服！参考《私有部署文档》。

系统初始化

部署后，进行系统初始化，为组织设定部门、权限、账号等，参考《系统初始化文档》。

运维

备份、升级、回滚等运维工作，参考《系统维护文档》。

运营使用指南

关于产品的具体使用说明，请参考《春松客服文档》。

立即上线机器人客服

超过 85% 的春松客服企业客户通过 Chatopera 云服务上线机器人客服！7x24 小时在线，接待访客，辅助人工坐席，提升 10 倍工作效率。Chatopera 机器人平台包括知识库、多轮对话、意图识别和语音识别等组件，标准化聊天机器人开发。

<details> <summary>展开查看更多机器人客服介绍</summary> 应用场景示例 <img src="https://github.com/cskefu/cskefu/raw/develop/public/assets/screenshot-20210908-184522.png" width="800">

支持企业 OA 智能问答、HR 智能问答、智能客服和网络营销等场景。企业 IT 部门、业务部门借助 Chatopera 云服务快速让聊天机器人上线！上线机器人客服的两个方式：1）Chatopera 云服务，按量付费，提供每日免费额度；2）私有部署。

</details>